Certificate III in Retail

What Will I Get?

Upon successful completion of this course, you will be able to:

• Provide exceptional customer service and build rapport with customers.
• Advise customers on products and services, meeting their needs and exceeding expectations.
• Process sales transactions efficiently and accurately.
• Contribute to visual merchandising and create appealing product displays.
• Manage stock levels, receive deliveries, and maintain a tidy and organised store environment.
• Work effectively in a team and contribute to a positive workplace culture.
• Apply retail security procedures and loss prevention strategies.

Course specification

What core units and elective units can you pick from:

• Total number of units = 13
• 8 core units
• 5 elective units, consisting of:
• 3units from the list below
• 23units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Is this course right for you?

Entry Requirements: You must meet one of the following:

• This course is suitable for individuals seeking a career in the retail industry or those currently working in retail roles who wish to gain a formal qualification.
• If you do not hold a Year 10 Certificate or equivalent, you will be required to undertake an LLN assessment before commencing the course. This assessment helps us ensure you have the necessary skills to succeed in your studies.

Technical Requirements:

• As this course may involve online learning components, access to a reliable internet connection and a computer with basic software (word processing, spreadsheets, etc.) is essential.
• A camera, microphone, and headset may be required for online classes or virtual meetings.
• While NTO provides tablets for use during all face-to-face classes, access to a personal computer or laptop and a reliable internet connection is highly recommended for completing assignments, accessing online learning materials, and engaging in online learning activities outside of class.

Support and Advice

NTO is committed to supporting your learning journey. If you have any questions about the course or require assistance with the application process, please do not hesitate to contact us. We also encourage you to explore our website and other resources for further information about student support services, learning resources, and career advice.

Further Study Pathways

Take your study further with other courses offered at NTO:
Full Qualifications:

• Advance your retail career with a Certificate IV in Retail Management.
• Explore related areas such as visual merchandising, marketing, or business management with relevant qualifications.

Specialised Skills:

• Gain expertise in specific retail areas with short courses in customer service, loss prevention, or inventory management.

Short Courses and Skill Sets:

Boost your technology skills:Enhance your proficiency in essential software applications with our Microsoft Office Suite courses (BSBITU313, BSBITU302 BSBTEC402, BSBITU404).

Excel in customer service:Develop advanced customer service techniques and communication strategies with our dedicated customer service courses (SITXFSA006 for food handling, SITHFAB021 for responsible service of alcohol)

Gain essential workplace skills:Acquire valuable skills in first aid (HLTAID011) a workplace health and safety (TLIF0025, CPCWHS1001) to enhance yo employability and workplace safety awareness.

Explore specialised areas:If you're interested in specific industries, consider our short courses in retail makeup (SHBBMUP009, SHBBMUP008), nail servic (SHBBNLS007), or civil construction equipment operation (RIIMPO32, RIIMPO318F).

Fees and Payment Information

At NTO, we are committed to ensuring the financial protection and transparency of all students and corporate clients in line with Australian regulations. Below, you will find detailed information regarding course fees, payment terms, and options available to you.

Fee Information:

• Course Fee: $5,600
• The total fee for SIR30216 Certificate III in Retail the is $5,600.
• Payment terms: You may choose to pay upfront or according to a payment plan.
• Deposit and Prepaid Fees
• In accordance with our policy, NTO will not accept more than $1,500 in prepaid fees prior to course commencement. If the total course fee exceeds $1,500, you will be required to pay a deposit of no more than $1,500 before the course begins, with the remaining balance payable as per your agreed payment plan.
• Payment Plans
• For your convenience, we offer flexible payment options:
• Pay in full at the time of enrolment.
• Payment plan: After paying the initial deposit, the remaining fees can be paid in installments before the course is completed. You can discuss and arrange your payment plan with our administration team.
• Buy Now, Pay Later (BNP
• We also offer Buy Now, Pay Later (BNPL) options for short courses checkout. If you prefer this payment method for your course, please ensure that you contact our administration team to arrange a payment plan.
• Invoice Payments
• For corporate clients or students who prefer to pay via invoice, NTO will issue an invoice for the course fee. Payments are due as per the terms outlined on the invoice, and a payment plan can be discussed with our administration team if needed.

Learner Rights and Refunds:

• Cooling-off Period: You have the right to a statutory cooling-off period if one applies to your enrolment. NTO will provide you with information about your rights as a consumer prior to enrolment, including your right to a full refund for services not provided under the terms of your agreement.
• Refunds: If the arrangement is terminated early or NTO fails to provide the agreed services, you are entitled to a refund for any fees paid for services not rendered. This includes any unutilised portion of course fees.
• Refund Conditions: Refund requests can be made in writing, and NTO will respond to requests promptly and in accordance with our refund policy.

Credit Transfer and Recognition of Prior Learning (RPL)

NTO recognises that students may acquire vocational skills from a variety of different sources, other than formal training. These skills are valid, irrespective of how they were acquired.
If you have previously completed similar training or have work experience in the field, you may be eligible for Recognition of Prior Learning (RPL) or Cred Transfer. This process allows you to receive credit for your prior qualifications, competencies, and experience, reducing the need for repetition of learning.

RPL Process:

• Step 1: Request RPL for partial or full qualification
• Step 2: The Compliance Manager will provide the RPL Assessment Kit to you
• Step 3: Review the RPL process, units of competency for RPL, and require evidence to submit.
• Step 4: Trainer interview to assess your experience and qualifications
• Step 5: If required, practical assessments will be conducted
• Step 6: The cost of any necessary gap training will be provided
• Step 7: If applicable, complete gap training and pay associated fees
• Step 8: Once you demonstrate competence, a Statement of Attainment o Qualification will be issued.

For more information about fees, payment plans, or to discuss RPL, please contact our administration team.
Embark on an exciting retail career with the Certificate III in Retail. Gain the skills, knowledge, and confidence to provide outstanding customer service, drive sales, and contribute to the success of any retail business.