Introduction

Privacy Policy for National Training Organisation (NTO)

RTO ID: 90772

Last Updated: 29th January 2025

National Training Organisation (NTO) is committed to protecting the privacy of its clients, students, staff, and stakeholders. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

As Registered Training Organisation (RTO), we collect and manage personal information to deliver vocational education and training (VET) services, including Smart and Skilled funded programs, Apprenticeships and Traineeships, and employer-sponsored training.

Scope

This policy applies to:

• All students enrolled in NTO courses.
• Staff and contractors of NTO.
• Third parties who interact with NTO in the provision of training and educational services.

Informative We Collect

We collect personal information necessary for the provision of our services and to meet legal obligations. This may include:

• Personal details:All students enrolled in NTO courses.
• Identification documents: Staff and contractors of NTO.
• Financial information:Third parties who interact with NTO in the provision of training and educational services.
• Education and training history: Third parties who interact with NTO in the provision of training and educational services.
• Health information: Only where relevant to accommodate specific learning needs (collected in compliance with the Health Records and Information Privacy Act 2002 (NSW)).

We do not collect sensitive information (e.g., ethnicity, religious beliefs) unless required by law or necessary for your training.

How We Collect Information

We collect personal information:

• Directly from you during enrolment, training activities, or interactions with our website.
• From third parties (e.g., employers, government bodies) where necessary and lawful.

Use of Personal Information

We use your personal information for purposes including:

• Enrolment processing and verification.
• Delivering and administering VET courses.
• Monitoring and reporting on your progress (e.g., apprenticeships, traineeships).
• Providing student support services.
• Complying with legal obligations (e.g., reporting to ASQA, NCVER, and state/territory training authorities).
• Processing payments and managing accounts.

We will not use your personal information for any purpose other than that for which it was collected, unless you provide consent or it is required by law.

Disclosure of Personal Information

We may disclose your personal information to:

• Government bodies:All students enrolled in NTO courses.
• Employers: Staff and contractors of NTO.
• Third-party service providers: Third parties who interact with NTO in the provision of training and educational services.
• Health professionals: Third parties who interact with NTO in the provision of training and educational services.

Your personal information may also be disclosed for research, surveys, or statistical purposes, in accordance with the Privacy Act 1988 and the NVETR Act.

We will not disclose your personal information to overseas recipients unless required by law or with your consent.

How NCVER and Other Bodies Handle Your Information

NCVER collects, holds, uses, and discloses your personal information for purposes including:>

• Issuing VET statements of attainment and qualifications.
• Facilitating statistics and research relating to education.
• Administering VET programs and policies.
• For more information, refer to the NCVER Privacy Policy at www.ncver.edu.au/privacy.
• NSW Department of Education may use your information for evaluating and assessing subsidised training under Smart and Skilled.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Measures include:

• Secure servers and data encryption.
• Access controls and regular security audits.
• Administering VET programs and policies.
• Secure destruction or de-identification of information when no longer needed.

Credit card information is encrypted and only stored for the duration necessary to complete the transaction.

Access and Correction

You have the right to:

• Request access to your personal information held by NTO.
• - Request corrections to ensure your information is accurate, complete, and up-to-date.

To make a request, contact our Privacy Officer at privacyofficer@nto.com.au We will respond within a reasonable timeframe and in accordance with legal requirements.

Data Breaches

If you believe your privacy has been breached, you can lodge a complaint in writing to:

• Notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.
• Take immediate steps to mitigate the breach and prevent future occurrences.

Complaints

In the event of a data breach involving personal information, NTO will:

Privacy Officer

National Training Organisation
PO Box 7222, Silverwater NSW 1811
Email: privacyofficer@nto.com.au
Phone: 1300 13 22 13

We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may escalate your complaint to the OAIC.

Updates to This Policy

We may update this policy periodically to reflect changes in legal obligations or NTO practices. The latest version will be available on our website: www.nto.com.au

Responsibility: Administration Manager

Date of Review: Reviewed by:29/01/2025

Reviewed by: Mathieu Cooper

Reporting a privacy breech

For questions or requests regarding this policy, please contact:

Privacy Officer

National Training Organisation
PO Box 7222, Silverwater NSW 1811
Email: privacyofficer@nto.com.au
Phone: 1300 13 22 13