Certificate III in Hospitality

What Will I Get?

Upon successful completion of this course, you will be able to:

• Provide excellent customer service and build rapport with guests.
• Take orders, serve food and beverages, and process payments efficiently.
• Prepare and serve non-alcoholic beverages, including coffee and cocktails.
• Adhere to responsible service of alcoholic guidelines and promote responsible drinking practices.
• Maintain a clean and hygienic work environment.
• Work effectively in a team and contribute to a positive workplace culture.
• Apply problem-solving skills to handle customer requests and resolve issues.

Course specification

Units Structure
To achieve this qualification, competency must be demonstrated in a total of 15 units consisting of:

• 6 core units
• 9 elective units, consisting of:
• 1 unit from Group A
• 6 units from Group B
• 2 units from Group B, Group C, elsewhere in the SIT Training package or, any other current Training Package or accredited course. The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Units marked with * have one or more prerequisites. Refer to individual units for details.

Is this course right for you?

Entry Requirements This course is suitable for individuals seeking a career in the hospitality industry or those currently working in hospitality who wish to gain a formal qualification.
If you do not hold a Year 10 Certificate or equivalent, you will be required to undertake an LLN assessment before commencing the course. This assessment ensures you have the necessary skills to succeed in your studies. Technical Requirements
Ensure you have access to:

• A computer with basic software (Word, Excel, etc.
• A camera, microphone, and headset (for online classes)

Support and Advice

We are committed to supporting you throughout your learning journey. Whether you’re a student or an employer, we are here to assist with any questions you have about the course, entry requirements, or group enrolments.

Further Study Pathways

For Students:
Advance your hospitality career with a Certificate IV in Hospitality or a Diploma of Hospitality Management. Explore related areas such as tourism, event management, or cookery with relevant qualifications.

Specialised Skills:
Gain expertise in specific hospitality areas with short courses in barista skills, cocoktail making, or food safety.

For Employers:
Help your workforce develop further with specialised skill sets and certifications in areas relevant to your industry, such as responsible service of alcohol and customer service.
Note:
Your certificates, transcripts and other entry requirement evidence must be certified through a Justice of the Peace or other authorising officer. NTO can provide this service if required.

Fees and Payment Information

At NTO, we are committed to ensuring the financial protection and transparency of all students and corporate clients in line with Australian regulations. Below, you will find detailed information regarding course fees, payment terms, and options available to you.

• Course Fee: $6,700
• Deposit and Prepaid Fees: No more than $1,500 in prepaid fees prior to course commencement.
• Payment Plans: Flexible options to pay in full or on a payment plan.
• Buy Now, Pay Later (BNPL): Available for short courses.
• Invoice Payments: Available for corporate clients.

For detailed information on payment plans, BNPL, and invoicing, please reach out to our team.

Learner Rights and Refunds:

• Cooling-off Period: You have the right to a statutory cooling-off period if one applies to your enrolment. NTO will provide you with information about your rights as a consumer prior to enrolment, including your right to a full refund for services not provided under the terms of your agreement.
• Refunds: If the arrangement is terminated early or NTO fails to provide the agreed services, you are entitled to a refund for any fees paid for services not rendered. This includes any unutilised portion of course fees.
• Refund Conditions: Refund requests can be made in writing, and NTO will respond to requests promptly and in accordance with our refund policy.

Credit Transfer and Recognition of Prior Learning (RPL)

NTO recognises skills from other sources besides formal training. If you have prior experience or qualifications, you may be eligible for RPL or Credit Transfer. This process reduces the need for repetition of learning.

RPL Process:

• Request RPL for partial or full qualification.
• Complete the RPL Assessment Kit.
• Trainer interview to assess your experience.
• If required, complete practical assessments.
• Gap training costs will be provided if necessary.

For more information about fees, payment plans, or to discuss RPL, please contact our administration team.