SIR30216 Certificate III in Retail

Course Description

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.

The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Job roles

Individuals with this qualification are able to perform roles, such as: 

  • frontline sales assistant
  • customer service representative
  • shop assistant 
  • retail supervisor
  • team leader
  • senior sales assistant

Course requirements

13 units of competency must be completed comprising of 8 core units and 5 elective units.

Entry Requirements

There are no entry requirements for this qualification.


On successfully completion of this course you will receive a Nationally Recognised Qualfication in SIR30216 Certificate III in Retail.